Privacy Policy

Last updated: 16 July 2026

GIXEN PTY LTD trading as Luxso respects your privacy and is committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian privacy laws.

1. About This Privacy Policy

This Privacy Policy explains how GIXEN PTY LTD trading as Luxso collects, holds, uses and discloses personal information when you:

visit our website;
browse or purchase products;
create an account;
contact us;
subscribe to communications;
participate in a promotion; or
otherwise interact with Luxso.

In this Privacy Policy, “Luxso”, “we”, “us” and “our” refer to:

GIXEN PTY LTD trading as Luxso

ACN: 685 392 643

ABN: 84 685 392 643

Dixons Creek, Victoria, Australia

Email: info@luxso.com.au

Because we sell alcohol and are required to verify age and identity, it is generally not practicable for us to deal with you anonymously or under a pseudonym when you place an order.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

It may include:

your name;
billing and delivery addresses;
email address;
account username and password;
order and transaction information;
products viewed or purchased;
delivery instructions;
communications and enquiries;
age or date-of-birth confirmation;
information used to verify that you or an order recipient is at least 18 years old;
partial payment information and payment status;
refund and dispute information;
website usage information;
IP address;
browser, device and operating system information;
pages visited and links selected;
referral source;
cookie, advertising and analytics identifiers; and
information you voluntarily provide to us.

We generally do not receive or store your complete payment card details. Payments are processed by Stripe.

We do not collect sensitive information (such as health information, racial or ethnic origin, religious beliefs or political opinions) unless you voluntarily provide it to us and it is reasonably necessary for our functions.

3. Information About Age Verification

As we sell alcohol, we may collect information required to confirm that a purchaser or recipient is at least 18 years of age.

Depending on the circumstances, this may include:

a declaration that you are at least 18;
your date of birth;
confirmation that valid identification was presented;
delivery confirmation information; or
information supplied by Australia Post or another authorised delivery provider.

We do not retain copies or scans of identity documents (such as driver licences or passports) used for age verification. Where identification is checked, we record only the fact that verification occurred and, where required, the type of verification completed.

We will only collect age-verification information reasonably necessary to comply with legal, licensing, fraud-prevention and delivery requirements.

4. How We Collect Personal Information

We may collect information directly from you when you:

place an order;
complete checkout;
create or update an account;
contact us by email or through a website form;
request a return or refund;
subscribe to marketing communications;
enter a promotion; or
provide information for delivery or age verification.

We may also collect information automatically through cookies, pixels, analytics technologies and server logs.

Information may be received from third parties involved in providing our services, including:

WooCommerce;
Stripe;
Australia Post;
website hosting and security providers;
Google Analytics;
Meta (Facebook and Instagram) and other advertising platforms;
email marketing service providers;
professional advisers; and
fraud-detection or payment-verification providers.

5. Why We Collect and Use Personal Information

We may collect and use personal information to:

provide and operate the website;
process and fulfil orders;
process payments and refunds;
arrange and monitor delivery;
verify that purchasers and recipients are at least 18 years old;
comply with liquor licensing and alcohol-delivery requirements;
communicate about an order;
respond to enquiries and complaints;
manage returns and consumer-law claims;
create and administer customer accounts;
detect and prevent fraud, misuse and unauthorised transactions;
maintain website security;
analyse website performance and customer interactions;
conduct marketing and advertising, including on social media platforms, where permitted by law;
improve our products, website and services;
maintain financial, taxation and business records;
enforce our Terms and Conditions;
comply with legal and regulatory obligations; and
protect our rights and the rights of customers and third parties.

We may also use personal information for another purpose where you have consented or where permitted or required by law.

6. WooCommerce

Our online store is operated using WooCommerce.

When you browse the store, create an account or place an order, WooCommerce may process information including:

products viewed;
location and IP address;
browser information;
shopping-cart contents;
name and contact details;
billing and delivery details;
order details; and
account information.

This information is used to operate the store, remember cart contents, calculate shipping, process orders and provide customer account functionality.

7. Stripe Payments

Payments made through the website are processed by Stripe.

When you make a payment, information may be provided directly to Stripe, including:

your name;
billing information;
email address;
payment card information;
transaction amount;
device information;
IP address; and
fraud-prevention information.

Luxso generally does not receive or store your complete payment card number or card security code.

Stripe processes information according to its own privacy policy, security standards and legal obligations.

8. Google Analytics

We use Google Analytics to understand how visitors use our website and to improve its functionality and performance.

Google Analytics may collect information such as:

your IP address;
approximate location;
device and browser type;
operating system;
pages viewed;
time spent on pages;
referral source;
interactions with the website; and
cookie or device identifiers.

Google may process this information on servers located outside Australia, including in the United States.

You may be able to restrict analytics cookies through your browser settings, our cookie controls where available or tools provided by Google.

Blocking analytics cookies may not prevent the website from functioning, although it may affect our ability to understand website use and improve the customer experience.

9. Advertising, Meta Pixel and Retargeting

We may use advertising and measurement technologies provided by third parties, including the Meta Pixel (Facebook and Instagram) and similar tools, to measure the effectiveness of our advertising and to show relevant Luxso advertisements to people who have visited our website or interacted with our brand.

These technologies may collect information such as:

pages visited and actions taken on our website;
products viewed or added to the cart;
device and browser information;
IP address; and
cookie, device or advertising identifiers.

This information may be used to:

measure and improve the performance of our advertising campaigns;
show our advertisements to website visitors on other platforms (retargeting); and
create audiences of people with similar characteristics to our customers, where permitted.

Our advertising is directed only at people aged 18 years or over.

Advertising platforms process this information in accordance with their own privacy policies, and may do so on servers located outside Australia, including in the United States. You can manage advertising preferences through your account settings on those platforms, and limit tracking through your browser or device settings and our cookie controls where available.

10. Email Marketing Providers

Where you subscribe to our communications, your name, email address and subscription preferences may be stored and processed by our email marketing service provider in order to send our newsletters and offers and to measure engagement (such as email opens and clicks).

11. Cookies and Similar Technologies

Our website uses cookies, pixels and similar technologies.

Cookies are small data files stored on your browser or device. We may use:

essential cookies required for the website and shopping cart to operate;
account and authentication cookies;
security and fraud-prevention cookies;
preference cookies;
analytics cookies;
advertising and retargeting cookies and pixels; and
cookies used by WooCommerce, Stripe, Meta and other service providers.

Essential cookies may be necessary for functions such as:

maintaining shopping-cart contents;
remembering checkout information;
keeping an account signed in;
processing payments;
maintaining website security; and
preventing fraudulent activity.

You can adjust your browser to block or delete cookies. Blocking essential cookies may prevent parts of the website, cart or checkout from functioning correctly.

12. Marketing Communications

We will only send direct marketing communications where permitted by law, including the Spam Act 2003 (Cth).

Our marketing communications are intended only for people aged 18 years or over. By subscribing, you confirm that you are at least 18 years of age.

Where you have subscribed or otherwise agreed to receive marketing, we may send information about:

products;
new releases;
promotions;
events;
special offers; and
other Luxso news.

You can unsubscribe at any time by using the unsubscribe option included in the communication or contacting us at info@luxso.com.au.

We may still send non-marketing communications relating to your orders, account, delivery, legal notices or customer-service enquiries.

13. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate the business and provide our services.

These third parties may include:

WooCommerce and website technology providers;
Stripe and payment service providers;
Australia Post and delivery providers;
website hosting providers;
cloud storage and IT support providers;
analytics providers, including Google;
advertising and social media platforms, including Meta;
email marketing and communication service providers;
accountants, lawyers, insurers and professional advisers;
fraud-prevention and cybersecurity providers;
regulators, liquor licensing authorities and law-enforcement agencies; and
other parties where authorised or required by law.

We do not sell personal information to third parties.

14. Overseas Disclosure

Some service providers may store or process personal information outside Australia.

These providers may include Stripe, Google, Meta, Automattic (WooCommerce), website hosting providers, cloud service providers, email marketing providers and technology support providers.

Personal information is likely to be processed in the United States, and may also be processed in other countries depending on the service provider’s infrastructure and business operations, including countries in the European Union.

Where reasonably practicable, we select reputable service providers and take reasonable steps to ensure personal information is handled appropriately. However, overseas recipients may be subject to different privacy laws from those applying in Australia.

15. Data Storage and Security

We take reasonable steps to protect personal information from:

misuse;
interference;
loss;
unauthorised access;
modification; and
unauthorised disclosure.

Security measures may include:

secure website connections;
restricted administrative access;
account authentication;
payment processing through established providers;
website and server security systems;
backups and software updates; and
limiting access to persons who require the information for business purposes.

No website, electronic transmission or storage system is completely secure. We cannot guarantee absolute security, but we take reasonable precautions appropriate to the nature of the information we hold.

You are responsible for keeping your account password confidential and notifying us if you believe your account has been accessed without authorisation.

16. Data Breaches

If we become aware of a data breach, we will assess and respond to it in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) and other applicable law.

Where required, we will notify affected individuals and the Office of the Australian Information Commissioner.

17. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or to comply with legal, accounting, taxation, liquor licensing, fraud-prevention and recordkeeping obligations.

Order and transaction records may be retained for a number of years where required for business and legal purposes.

When information is no longer required, we will take reasonable steps to delete it, destroy it or de-identify it, unless retention is required or authorised by law.

18. Accessing and Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, email info@luxso.com.au.

We may need to verify your identity before processing the request.

In some circumstances, we may be permitted or required to refuse access. If this occurs, we will generally explain the reason, unless prohibited by law.

19. Deleting an Account or Personal Information

You may contact us to request the deletion of your account or personal information.

We will take reasonable steps to action the request where possible. However, we may need to retain certain information to:

complete existing orders;
maintain transaction and taxation records;
comply with liquor licensing requirements;
respond to disputes or chargebacks;
prevent fraud; or
comply with other legal obligations.

20. Children and Persons Under 18

Our online store is not intended for people under 18 years of age.

We do not knowingly sell alcohol to, or accept alcohol orders from, persons under 18, and we do not knowingly direct marketing communications to persons under 18.

If we become aware that a person under 18 has submitted an order or provided personal information for the purpose of purchasing alcohol, we may cancel the order and delete the information where appropriate, subject to legal recordkeeping obligations.

A parent or guardian who believes that a person under 18 has provided information to us should contact info@luxso.com.au.

21. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy, content or security practices of independent third-party websites. You should review the privacy policies of those websites before providing personal information.

22. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us at:

Email: info@luxso.com.au

Please include sufficient information for us to understand and investigate your concern.

We will aim to acknowledge and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

23. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technologies or legal obligations change.

The updated policy will be published on the website with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

24. Contact Us

For privacy questions, access or correction requests, or complaints, contact:

GIXEN PTY LTD trading as Luxso

ACN: 685 392 643

ABN: 84 685 392 643

Dixons Creek, Victoria, Australia

Email: info@luxso.com.au